FAQ / Policies

Frequently Asked Questions

Q - What brand of vinyl is used? What is the difference between 3M Scotchcal 7125 and 3M Wrap Series 1080?

Q - What is the quality of the vinyl?

Q - What size graphic do I need for my vehicle?

Q - Do I get a graphic for both sides of the vehicle?

Q - How easy are vinyl graphics to install?

Q - The graphics were damaged on install, can you sell individual pieces?

Q - How long do vinyl graphics last? Is there a warranty?

Q - I want a CUSTOM design! Can you make it?

Q - Will vinyl graphics harm my paint? Can they be removed?

Prices, Payment and Shipping Questions

Q - Why are your prices lower?

Q - What type of payments do you accept?

Q - Where do you ship?

Q - How long does it take to receive my order? Do you offer expedited shipping options?

Q - I had a problem submitting payment at checkout. What now?

Q - Can I order over the phone?

Q - Do you have wholesale or discount pricing?

Q - INTERNATIONAL SHIPPING - Can you ship to my country?

Return Policy and Order Issues

Q - Do you accept returns, refunds, exchanges, cancellations, etc?

Q - But there was a problem with my item once I received it. Can't I return it for a refund now?

Q - How do I contact Customer Service?
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Frequently Asked Questions

Q - What brand of vinyl is used?What is the difference between 3M Scotchcal 7125 and 3M Wrap Series 1080?
These are Professionally Designed Premium Grade Vinyl Graphic and Decal Kits made from either 3M, Avery, or Ritrama Professional Outdoor Grade Automotive Vinyl Film. For more information on the difference in vinyl films used, please SEE THIS LINK: INFO ON VINYL COLORS
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Q - What is the quality of the vinyl?
Premium 3M, Avery, and Ritrama Vinyl is 2-mil cast vinyl roll stripe film, offering unmatched quality for superior outdoor durability. Engineered for the most demanding OEM automotive standards as well as the RV and Marine industry. Formulated to provide superior adhesion and compatibility with today's paint systems, with the ability to last up to 8 years on vertical applications.
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Q - What size graphic do I need for my vehicle?
Our VEHICLE SPECIFIC KITS are designed as exact factory styles to be an exact fit for the make and model mentioned in the listing. UNIVERSAL FIT KITS can be used on a variety of years, makes and models. You can take note of the measurements of the vinyl graphic you are interested in, and compare that with the side of your vehicle to get an idea of what size you will need to install.
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Q - Do I get a graphic for both sides of the vehicle?
Yes you will receive a vinyl graphic for both sides of the vehicle if our pictures only show one side, unless otherwise noted in the listing. Please read the complete listing for the vinyl sections included.
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Q - How easy are vinyl graphics to install? And how do I take care of vinyl graphics?
Our vinyl graphics come as a four layer system: Pre-Mask, Vinyl Film, Adhesive, Release Layer. This allows for easy installation. We recommend using professional 3M certified installers for the installation of these vinyl graphics. If you would like to do it yourself, please do as much research as possible on "how to install vinyl graphics."

Taking care of your vinyl graphics is easy! Hand washing of your vehicle and its graphics is recommended. Avoid abrasive materials, petroleum distillates (such as tar removers) and car washes that use brushes or high pressure. About 6 weeks after the graphics are applied you can use automotive wax over your vehicle, but avoid products designed for cleaning and waxing in a single step as they contain more solvents, which could affect the graphics.
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Q - The graphics were damaged on install, can you sell individual pieces?
We cannot provide individual sections or pieces of any vinyl graphic kit. The manufacturers we receive our vinyl graphics from DO NOT SELL individual pieces of any one kit. It is the responsibility of the installer to replace any vinyl piece or section if damaged during installation by purchasing an entirely new kit. "Installation" begins once the graphic is unrolled for installation, and at that time becomes the responsibility of the installer.
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Q - How long do vinyl graphics last? Is there a warranty?
Our vinyl graphics are fade resistant, weather and water proof, and won't crack or peel. If well taken care of the vinyl graphics can last up to 8 years, and can be removed at any time. The protective layer of the vinyl graphics contribute to a longer life, however very sunny and hot climates will drastically lesson the life of the vinyl. Please see the warranty page for details on the warranty of your vinyl graphics.
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Q - I want a CUSTOM design! Can you make it?
At this time we are not able to customize orders in any way other than what is mentioned in the individual items page.
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Q - Will vinyl graphics harm my paint? Can they be removed?
Vinyl graphics will not harm the paint finish of your vehicle, and can be removed at any time. Please see on "instructions" page on how to remove vinyl graphics.
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Prices, Payment and Shipping Questions

Q - Why are your prices lower?
Some people ask, do you use a lower quality vinyl? NOT AT ALL! We work closely with vinyl graphics manufacturers to get the best wholesale discounts possible. Some of the vinyl graphics we offer are the exact same that are installed on brand new vehicles at automotive dealerships. However we pass the savings on to YOU! Why pay hundreds of dollars more for the exact same vinyl graphic?
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Q - What type of payments do you accept?
We accept online credit card orders only. VISA, MASTERCARD, DISCOVER, AMEX, PAYPAL, AMAZON PAY etc. are accepted through our secure online payment processors.
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Q - Where do you ship?
We are able to ship all over the world! If your location does not come up at checkout, please contact us for details on how to order.
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Q - How long does it take to receive my order?
Most orders ship within 1 - 3 business days. If a product is not in stock, it may take longer so please contact us for specific shipping times and availability.

Because of the custom nature of these products, EXPEDITED SHIPPING OPTIONS MAY BE LIMITED on "Next Day Air" or "Two-Day" Shipping options. Most graphics will arrive within 5-9 business days under our "Free Shipping" option.  Exceptions apply.

Expedited Shipping Times

Most items are custom in nature and produced when ordered. Estimated shipping times are from when the item actually ships and when you receive the shipment confirmation email.

Estimated shipping times are NOT from the moment the item was purchased.

Therefore if you choose "Next Day Air", "Overnight", "2nd Day Air", or any other type of expedited shipping, we will put your order ahead of others to ship as quickly as possible, however the item will arrive in the specified time AFTER the order actually ships, not at the time of placing the order.

1st Example : Order is placed on a Monday afternoon and you choose "2nd Day Air" shipping.  Order goes into production and ships on Tuesday afternoon.  The order will not arrive until Thursday.

2nd Example : Order is placed on a Monday afternoon and you choose "2nd Day Air" shipping.  Order goes into production, however the vinyl color chosen is on a slight backorder, and the order does not ship until Wednesday afternoon.  The order will not arrive until Friday.

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Q - I had a problem submitting payment at checkout. What now?
If for some reason your order did not go through, please email us and we will correct the matter.
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Q - Can I order over the phone?
At this time we only accept online orders through our secure payment processors.
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Q - Do you have wholesale or discount pricing?
We strive to keep our prices as low as possible for everyone, and at this time do not offer wholesale or discount pricing beyond the current sales prices on our website.
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Q - INTERNATIONAL SHIPPING - Do you ship to my country?
YES! International shipping to most countries outside the USA is available. However our website may not be set up for international shipping quotes to your specific location. Please contact us at the email address below with the exact item needed, along with the options needed (vinyl color, model year, etc.)

We will respond with a shipping quote, and how to order.

International Shipping Quote Email : autographicsprofessional@gmail.com

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Return Policy and Order Issues

Q - Do you accept returns, refunds, exchanges, cancellations, etc?
In our ongoing effort to keep our prices as low as possible on these custom orders, please understand that once you submit an order RETURNS ARE NOT ACCEPTED! Each product is considered CUSTOM MADE FOR EACH SPECIFIC ORDER and manufactured as a custom product immediately after the order is received. Once an order is placed we cannot quickly change or cancel the order. All orders go straight into production, so cancellation requests will incur a 25% cancellation fee to cover the cost of materials.

We strongly encourage you to be sure of the item you need BEFORE ordering! This includes proper selection of options, vinyl color, model year fitment, etc. If a mistake is made on your part when you order, contact us immediately or else the order will be shipped and cannot be returned. Any item sent back to us without first contacting us will be refused.

Note that any type of modification, installation, or other "use" of the product disqualifies the item for a return / refund.

Here are real-life common requests for returns that we have encountered, and are NOT acceptable :

- I didn't like the vinyl color and want to exchange for another.
- I bought two of the same kit, but different colors. I planned on returning the one I didn't like.
- There was a change of mind, and a return is needed.
- Spouse didn't approve of my purchase and I want to return for a refund.
- Product not what I thought it was, I didn't like it, want to exchange for something else.
- I was trying to match another vinyl color, but didn't do enough research before buying.
- The vinyl color did not match a vinyl color already installed on my vehicle.
- I bought the part from you, then sold the vehicle before installing.
- Oops, I ordered the wrong item and need to cancel.
- Oops, I ordered the wrong model year and need to return.
- The part took too long to ship.
- I messed up installation and want to return part of the order.

Again, please be sure of the item you need before ordering! We will be happy to answer any question, comment, or concern you have!

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Q - But there was a problem with my item once I received it. Can't I return it for a refund now?
If there is a defect in your item or we have made a mistake in the order, please email us a detailed description along with a few digital pictures of the issue, and we will contact the manufacturer about the issue. If it is found to be a manufacturers or shipping error, we may have the part replaced. However a return will not be accepted.

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Q - How do I contact customer service?
You can contact our Customer Service Department at this link :

CONTACT US

Please leave a detailed description of your questions or comments, along with pictures of any issue, and we will do our best to quickly respond!

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AutoGraphicsPro - Full Terms and Conditions of Use

By visiting or shopping at www.AutoGraphicsPro.com you accept and are subject to these conditions. Please read them carefully. This website AutoGraphicsPro.com respects the privacy and concerns of our customers. Our main concern is protecting your privacy and the information collected only for the purposes of processing a purchase transaction on www.AutoGraphicsPro.com. AutoGraphicsPro.com will not sell or rent your name, address, email address, credit card information, product selection or personal information under ANY circumstances. By entering into a business transaction with www.AutoGraphicsPro.com, you are accepting the Terms of Service, and our Privacy Policy described below. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors. AutoGraphicsPro.com may make changes or updates at any time, and if you find any of those mistakes, please tell us! AutoGraphicsPro.com is not affiliated with, sponsored by, or authorized by any copyright or trademark holder unless otherwise noted, and are not used here for any commercial or advertising purposes. There use is on a Fair Use Assumption without intent to compete with or take advantage of the trademark holder. Any reference to any copyright or trademark is for identification purposes only. Most products offered by AutoGraphicsPro.com are designed to be used as decorative accessories. Please be very careful, especially when it comes to customizing your vehicle, as the User/Owner assumes all risk and liability when installing any products from AutoGraphicsPro.com, and we will not be held liable for injury or damage, including, but not limited to, misuse, abuse, improper installation, road hazard or modification, resulting from use of any product purchased from AutoGraphicsPro.com. Pictures of vinyl graphics are a representation only, and may not match in color exactly as shown on your screen.

All content included on www.AutoGraphicsPro.com, including photos, text, graphics and application data is the property of AutoGraphicsPro.com and is protected by United States and international copyright laws. This site, in part or whole, may not be copied in any way without the expressed written consent from AutoGraphicsPro.com. Vendors trade names, trademarks and logos are used with permission, but all rights are retained by the owners of those materials.

This website AutoGraphicsPro.com is not affiliated with, sponsored by, or authorized by any copyright or trademark holder unless otherwise noted, and are not used here for any commercial or advertising purposes. There use is on a Fair Use Assumption without intent to compete with or take advantage of the trademark holder. Any reference to any copyright or trademark is for identification purposes only.

SHIPPING

Our shipping carriers are USPS, FedEx and UPS. Shipping quotes are given at checkout, and shipping is available to the lower 48 continental states. Quality control and inspection times vary, and most products are shipped same day or within 1-2 business days after purchase. Tracking information will be provided.

RETURN POLICY

Inspect all merchandise upon receipt for damage or errors in shipment. No merchandise leaves the warehouse in a damaged state, therefore damage claims must be filed against the carrier promptly by the customer.

These vinyl graphics are "custom" made on order, and returns and/or exchanges are not accepted for regretting the purchase, not understanding what was purchased, not liking the vinyl color or vinyl color not "matching" another part of the vehicle, etc. - (NOTE: Please be sure of the vinyl color before ordering.) Please be sure to ask us any questions about these vinyl graphics before ordering, including specific questions about fitment or vinyl colors.


PRIVACY POLICY

We respect your privacy and will not sell or share your personal information under any circumstances.

Your credit card information is not available to us. Your information as well as the transaction itself is protected by built-in Checkout Security via the industry standard SSL certificate (HTTPS).

WARRANTY

All vinyl films and vinyl products include a 1-year limited warranty. We will replace any defective product within the specified warranty time frame. Warranty is for original purchaser only, is non-transferable and begins upon customer receipt. Products are warranted and sold based upon the expectation that the purchaser will use the item(s) for the manufacturer's intended purpose. Warranty is invalid if product is applied to the incorrect vehicle make/model or used in a way inconsistent with intended application. Warranty does not cover damage caused during the installation process. Defective item liability shall not exceed the original purchase price. Under no circumstances shall we be responsible for any incidental or other damages outside of our control. No additional warranties and implied warranties other than those stated above which are made expressly in lieu of all other warranties shall apply to any vinyl films or products sold by AutoGraphicsPro.com. This website AutoGraphicsPro.com specifically disclaims and excludes all other warranties.

CONTACT

If you have any questions before ordering or concerns about a recent purchase, please contact us at e-mail - info@AutoGraphicsPro.com


TERMS OF SERVICE

In no event shall AutoGraphicsPro.com, its partners or suppliers be liable for any consequential, special, punitive, or indirect loss or damage that the customer may incur or suffer in connection with the use or reuse of products purchased from AutoGraphicsPro.com, its partners or suppliers or in any way arising out of a breach of these Terms and Conditions.


OVERVIEW

This website is operated by AutoGraphicsPro.com. Throughout the site, the terms “we”, “us” and “our” refer to AutoGraphicsPro.com. AutoGraphicsPro.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

- ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


- GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

- ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

- MODIFICATIONS TO SERVICES AND PRICING

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

- PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected beyond what is expressly described in RETURNS and WARRANTY sections.

- BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. For more detail, please review our Returns Policy.

- THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


- USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

- PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

- ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

- PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

- DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall AutoGraphicsPro.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

- TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

- CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.